New Client Process

Step 1: Please fill out the intake form

Please start by filling out my intake form. Once I receive it, I will reach out to you to discuss your pet’s needs and the details of the care you’re looking for.

Step 2: Schedule a meet and greet

We’ll schedule a meet and greet so I can get to know you and your pet(s) better. This is also a great opportunity for you to ask any questions you may have about my services.

Step 3: Make Time to Pet profile

I will send you a link to create profiles for you and your pets on Time To Pet, which is the app I use for scheduling, communication, and payments. During our meet and greet, I will walk you through how the app works so you feel comfortable using it.

Important Information

Travel Fee

I have a travel fee in place to ensure I can fairly cover my expenses. If you live 5 or more miles away or require services for 5 or more consecutive days, a travel fee will be added to your invoice. This fee is separate to my distance fee. This fee is set and will be charged accordingly. Thank you for understanding!

Amount of Drop-ins required

To make sure your pets are happy and well cared for, I have a minimum visit policy. For dogs, I require at least 3 drop-ins per day, unless your pup meets specific conditions that allow for fewer visits. For cats, I require at least one visit every 48 hours to ensure they’re safe, comfortable, and have everything they need.

Booking

All bookings must be made through Time To Pet. You’re welcome to message me through the app, but I kindly ask that you only use my personal number for emergencies. When booking, please provide your departure and arrival times so I can plan visits accordingly and ensure your pets receive care at the right times.

Overnights

If I am staying overnight with your pets, please have a clean space and fresh sheets ready. This helps me settle in comfortably and focus on caring for your pets. Please also ensure I have easy access to all necessary supplies, and let me know of any home security details I need to be aware of. I want to make sure your pets feel safe and secure while you're away!

Time to pet Profiles

Before each service, please fully complete and update your Time To Pet profile. This ensures I have accurate and up-to-date information about your pet’s needs. If profiles are incomplete, I will have to cancel the service until all necessary details are provided. Keeping your profile updated helps me give your pets the best possible care!

Flexible pricing

I understand that everyone’s situation is different, and I strive to keep my pricing fair. If you have any concerns about pricing, please don’t hesitate to reach out. I’m happy to discuss options and see what works best for both of us.

Cancellations

Life happens, and sometimes plans change! However, to be fair to my schedule and other clients, I have a cancellation policy in place:

• 7 days’ notice: 20% of the invoice is due.

• 2 days’ notice: 50% of the invoice is due.

• 1 day’s notice or less: Full invoice is due.

Automatic Charges

To keep things simple, if your invoice becomes past due, Time To Pet will automatically charge your card on file. If you have any concerns about payments, please reach out before your invoice is overdue.

Deposits

For longer trips (5 or more days), I require a 20% non-refundable deposit to hold your booking dates. This ensures I can dedicate my time to your pets and plan my schedule accordingly..

Communication

Communication is key to making sure everything runs smoothly! Please make sure you have downloaded the Time To Pet app, as this is how I will communicate with you. I kindly ask that you only use my personal number for emergencies. If your plans change or you no longer need my services, I’d really appreciate a heads-up so I can adjust my schedule.

Early Arrival or Late Departure

If the client returns early or departs later than originally scheduled, the full fee still applies to maintain fairness in scheduling.

Payments

All payments are to be made through the time to pet portal by the last day of services or time to pet will automatically charge the card on file

Emergency Contact

Please include an emergency contact on your account that will be able to help or be available in cases of emergency where we can not make it to your home (hazardous road conditions, etc.)

Time to Pet App

Please ensure that the time to pet app is downloaded to receive all communication from Jordyn's Petsitting Paradise, schedule and to make payments.