New Client Process

Step 1: Please fill out the intake form

Please start by filling out my TTP intake form. Once I receive it, I will reach out via text or call to you to discuss your pet’s needs and the details of the care you’re looking for.

Step 2: Schedule a meet and greet

We’ll schedule a meet and greet so I can get to know you and your pet(s) better. This is also a great opportunity for you to ask any questions you may have about my services.

Step 3: Make Time to Pet profile

I will send you a link to create profiles for you and your pets on Time To Pet, which is the app I use for scheduling, communication, and payments. During our meet and greet, I will walk you through how the app works so you feel comfortable using it.

Important Information

How many visits can I schedule per day?

I can schedule 3–5 visits per day for any animal. For dogs, I ask that a minimum of 3 visits per day be scheduled to ensure they get enough attention, exercise, and care. For cats, I ask that at least 1 visit every 48 hours is scheduled to make sure they are checked on, fed, and happy.

Time to Pet App

Please ensure that the time to pet app is downloaded to receive all communication from Jordyn's Petsitting Paradise, schedule and to make payments.

What happens if you need help from another sitter?

In rare cases, if I am unavailable, I may coordinate with a trusted backup sitter to ensure your pets still receive care. I will always communicate with you first before any substitute sitter visits, and I carefully choose sitters who provide the same level of love and attention that I do.

Can I leave a review?

Absolutely! I love hearing feedback from my clients. Reviews can be left on my Facebook page, and they help me continue providing the best care for your pets. If you’re unsure how to leave a review, I’m happy to send a step-by-step guide to make it easy.

Leave a Review on Facebook

Scheduling

How does choosing a time for drop-in visits work?

Drop-in visits are scheduled within set time frames to allow flexibility throughout the day. The available time frames are 7–10am, 10am–1pm, 1pm–4pm, 4pm–7pm, and 7–10pm. When scheduling through the Time To Pet app, you’ll select the time frame that works best for you.

How do I request visits or schedule services?

To help keep everything organized and running smoothly, I kindly ask that all scheduling requests be made through the Time To Pet app. If you’re new, I’m always happy to help you get set up and walk you through the process—once you’re in, requesting visits is quick and easy!

How can I request a specific time for a visit?

When scheduling through the Time To Pet app, there’s a notes box where you can write any special requests, including a specific time within the available time frames. I’ll always do my best to accommodate your request, and if the time isn’t available, I’ll reach out to find the closest option that works. This helps ensure your pet gets the care they need while keeping visits on schedule.

What if my departure or return times change?

When scheduling, you can add your expected departure and return times in the notes box. If your plans change, please send me a message as soon as you know so I can adjust the schedule if needed. Please note that if changes occur less than 2 days before the start of the visits, the full fee still applies. This policy helps ensure your pets continue to receive the care they need while keeping scheduling organized.

Communication

How will I receive updates about my pet?

I provide visit reports with messages and photos through the Time To Pet app for every visit. This way, you can see how your pets are doing in real time, even when you’re away.

Can I contact you with questions or concerns?

Absolutely! The best way to reach me is through the Time To Pet app, which keeps all communication organized. I check messages frequently and will respond as quickly as possible.

What if there’s an emergency with my pet?

In case of an emergency, I will contact you immediately using the information provided in your Time To Pet profile. I will also follow any emergency instructions you’ve shared, including preferred vets or care plans.

Do you need an emergency contact?

Yes! I ask that all clients provide an emergency contact when scheduling visits. This is someone I can reach if I’m unable to get in touch with you during an urgent situation.

Payments And Fees

How can I make a payment?

All payments are made through the Time To Pet app. Using the app keeps everything organized, secure, and ensures your visits are properly scheduled and tracked.

What is your auto-charge policy?

Invoices are due upon receipt. If an invoice goes 2 days past due, the card on file will be automatically charged—there is no extra fee for this. If the card declines, you’ll have 2 days to make a payment in the app. After that, a $15 per day late fee will be added until payment is received.

Are travel fees included for vacation visits?

Travel fees are added onto the invoice after scheduled based on the estimated miles and a standard gas calculator.

Do you require deposits for vacation visits?

Starting January 2026, all vacation visits will require a 25% deposit to hold your booking. Deposits are refundable unless the cancellation occurs within 2 weeks of the scheduled dates

What is your cancellation policy?

• Vacation visits:

  • 5 days notice: 50% of total fee

  • 2 days notice: 100% of total fee

• Daily visits (drop-ins, walks, etc.):

  • Notify me before 8pm the day before: 0%

  • Notify me before 9am on the day of: 50%

  • Notify me after 9am on the day of: 100%

Miscellaneous